Information System, Logistics Performance Management, Performance Measurement, Retail Firms


The aim of this research is to analyze logistics performance management of retail firms in Thailand. We explore how the relationships between information systems usage and logistics performance management that are measured by logistics performance indicators. In addition, the study also examines correlation analysis to find what factors that have influence on logistics performance management. We conducted a survey of 103 retail firms in Thailand. The empirical results indicate that the information systems usage in logistics activities has a significant impact on the firm’s logistics performance management.The implications and further exploration are discussed.

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