569 The research article provides an insight into the role of knowledge management capabilities in the performance of Botswana Water Utilities Corporation. In this research paper, organizational performance is measured under the following: - (a) Quality of service (b) Employee attraction and retention (c) Customer satisfaction. The researchers used mixed methods in investigating the research problem which revolves around the role of knowledge management capabilities and the performance of the organization. The research findings confirm that the recognition of knowledge management capabilities if well managed and utilized will increase the organizational performance in respect of quality of service, employee attraction and retention, and customer satisfaction. The research went further to discuss current challenges facing the organization and in the same vein offered possible solutions on how to minimize the identified challenges. https://jbrmr.com/details&cid=569 https://jbrmr.com/cdn/article_file/2022-05-01-17-54-32-PM.pdf Volume 16 Issue 02 50 2022-04-01 2022-05-01 no Knowledge Management Organizational Performance Botswana Water Utilities Corporation none 583346 134 1 Mzwinila North-West University, South Africa K.C Okharedia North-West University, South Africa A.A. Lekunze, J.N. North-West University, South Africa