Keyword

Information processing, satisfaction, turnover intention

Abstract

This study identifies possible sources that generate dissonance and finds important variables that may improve information systems (IS) professionals' level of satisfaction in each source. A logit model is used to identify significant variables that affect the formulation of higher job satisfaction. Results show that the effective management of variables related to the output side variables such as pay level, career progress opportunities, chance to learn new skills, etc, directly impact on the formulation of turnover intention among IS professionals.


Full Text : PDF

References
  1. Baroudi, J. J., 1985. The Impact of Role Variables on IS Personnel Work Attitudes and Intentions. MIS Quarterly. 9(4), 341-356. 
  2. Campion, M. A., 1991. Meaning and Measurement of Turnover: Comparison of Alternative Measures and Recommendations for Research. Journal of Applied Psychology. 76(2), 199-212.
  3. Doran, L. I., Stone, V. K., Brief,  A. P., & George, J. M., 1991. Behavioral Intentions as Predictors of Job Attitudes: The Role of Economic Choice.  Journal of Applied Psychology. 76(1), 40-45.
  4. Festinger, L., 1957. A Theory of Cognitive Dissonance. Evanston, IL: Peterson and Row.
  5. Fishbein, M., & Ajzen, I., 1975. A Meta-Analysis of the Correlates of Role Conflict and Ambiguity.  Journal of Applied    Psychology. 68(3), 320-333.
  6. Hom, P.W., & Griffieth, R. W., 1991. A Structural Equation Modeling Test of a Turnover Theory: Cross-sectional and Longitudinal Analysis. Journal of Applied Psychology, 76, 350-366.
  7. Hom, P. W., & Kinicki, A. J., 2001. Toward a Greater Understanding of How Dissatisfaction 
  8.     Drives Employee Turnover. The Academy of Management Journal. 44, 975-987.
  9. Hom, P.W., & Griffieth, R. W., 2013. What’s Wrong with Turnover Research: Commentary on 
  10.     Russell’s Critique. Industrial and Organizational Psychology. 6(2), 174-181.
  11. Igbaria, M. J., & Greenhaus. J. H., 1992. Determinants of MIS Employees' Turnover Intentions: A Structual Equation Model.  Communication of ACM. 35(2), 35-49.
  12. Johnson, E. J., & Schkade, D. A., 1989. Bias in Utility Assessments: Further Evidence and Explanations. Management Sciences, 35, 406-424.
  13. Katzell, R. A., 1964. Personal Value, Job Satisfaction, and Job Behavior. In Borow, H. (Ed.), Man in the World of Work. Boston: Houghton Mifflin.
  14. Locke, E. A., 1976. The Nature and Causes of Job Satisfaction." In Dunnette, M. D. (Ed.) Handbook of Industrial and Organizational Psychology. Chicago: Rand-McNally.
  15. Locke, E. A., 1969. What is Job Satisfaction? Organizational Behavior and Human Performance. 4., 
  16.     309-336.
  17. Melymuka, K., 1998. The High Cost of Replacing Help. Computerworld. 32(9), 69.
  18. Mobley, W. H., Griffeth, R. W., Hand, H. H., & Meglino, B. M., 1979. Review and Conceptual Analysis of the  Employee Turnover Process. Psychological Bulletin. 86(3), 493-522. 
  19. Moore, J.E., 2000. One Road to Turnover: An Examination of Work Exhaustion in Technology Professionals. MIS Quarterly. 24.(1), 141-168.
  20. Newell, A., & Simon, H., 1972. Human Problem Solving. Englewood Cliffs, NJ: Prentice-Hall.
  21. Ofstad, H., 1964. An Inquiry into the Freedom of Decision. New York: Wiley.
  22. Piaget, J., 1980. Adaptation and Intelligence: Organic Selection and Phenocopy. Chicago : University of Chicago Press.
  23. Rice, R. W., Suzanne, M. P., & McFarlin, D. B., 1990. Multiple Discrepancies and Pay Satisfaction. Journal of Applied Psychology. 75, 386-383.
  24. Romme, A. G., 1990. Projecting Female Labor Supply: the Relevance of Social Norm Change. Journal of Econcomic Psychology. 11(1), 85-99.
  25. Steers, R. M., & Mowday. T. T., 1981. Employee Turnover and Post-decision Accommodation Processes. In Cummings, L. L., & Staw, B. M. (Eds), Research in Organizational Behavior. Grenwich, CT: JAI Press.
  26. Wanous, J. P., 1980. Organizational Entry: Recruitment, Selection, and Socialization of Newcomers. Reading, MA: Addison-Wesley.
  27. Wotruba, T. R., & Tyagi, P. K., 1991. Met Expectations and Turnover in Direct Selling. Journal of Marketing. 55(3), 24-35.