Enterprise Resource Planning System (ERP), E-business, Resource Based View (RBV), Competitive Advantage, and Firm Performance


Formulated on resource based view of the firm, the purpose of this study is to investigate the effects of enterprise resource planning system (ERP) adoption within the firm and e-business between firm and business partners for competitive advantage. The relationship between competitive advantage and firm performance is also investigated. Mailed-questionnaire is determined as a data collection instrument distributed to listed companies that are registered on the Stock Exchange of Thailand. Hence, 122 completed questionnaires are used in the analysis. The results indicate that ERP adoption within the firm and e-business between firms positively impact competitive advantage. The positive relationship between competitive advantage and firm performance is also established. In addition, this research discovers the positive effects of the introducing of ERP within the firm and e-business between firms for competitive advantage.

Full Text : PDF

  1. Aaker, D., V. Kumer, and G. S. Day, 2001. Marketing Research, New York: John Wiley and Sons.
  2. Barney, J. B., 1991. Firm resources and sustained competitive advantage. Journal of Management, 17, 99-120.
  3. Barratt, M. and R. Barratt, 2011. Exploring internal and external supply chain linkages: Evidence from the field. Journal of Operations Management, 29, 514-528.
  4. Beheshti, H. M., E. Salehi-Sangari, and A. Engström, 2006. Competitive with e-business: a survey of large American and Swedish Firms. Competitiveness Review, 16(2), 150-157.
  5. Bradford, M. and J. Florin, 2003. Examining the role of innovation diffusion factors on the implementation success of the enterprise resource planning systems. International Journal of Accounting Information Systems, 4, 205-225.
  6. Cheng, J.-H, 2011. Inter-organizational relationships and information sharing in supply chains. International Journal of Information Management, 31, 374-384.
  7. Chien, S.-W. and S.-M. Tsaur, 2007. Investigating the success of ERP systems: case studies in three Taiwanese high-tech industries. Computer in Industry, 58, 783-793.
  8. Day, G. S., 1984. Strategic Market Planning: the Pursuit of Competitive Advantage, St Paul, MN: West Publishing.
  9. Doherty, N. F. and M. Terry, 2009. The role of IS capabilities in delivering sustainable improvements to competitive positioning. The Journal of Strategic Information Systems, 18(2), 100-116.
  10. Gorla, N., T. M. Somers, and B. Wong, 2010. Organizational impact of system quality, information quality, and service quality. Journal of Strategic Information Systems, 19, 207-228.
  11. Grandon, E. E. and J. M. Pearson, 2004. Electronic commerce adoption: an empirical study of small and medium US businesses. Information & Management, 42, 197-216.
  12. Griffiths, G. H. and P. N. Finlay, 2004. IS-enabled sustainable competitive advantage in financial services, retailing and manufacturing. Journal of Strategic Information Systems, 13, 29-59.
  13. Guarda, T., M. Augusto, and C. Silva, 2012. Competitive advantage in e-commerce: the case of database marketing. Business, Economics, Financial Sciences, and Management, 143, 123-130.
  14. Hair, J. F., W. C. Black, B. J. Babin, R. E. Anderson, and R. L. Tatham, 2006. Multivariate Data Analysis. 6th Edition. New Jersey: Pearson Education.
  15. Hsu, P.-F., 2013. Integrating ERP and e-business: Resource complementarily in business value creation. Decision Support Systems, 56, 334-347.
  16. Jennex, M. E., D. Amoroso, and O. Adelakun, 2004. E-commerce infrastructure success factors for small companies in development economics. Electronic Commerce Research, 4(3), 263-286.
  17. Jermias, J. and L. Gani, (2004). Integrating business strategy, organizational configurations and management accounting systems with business unit effectiveness: a fitness landscape approach. Management Accounting Research, 15, 179-200.
  18. Kallunki J.-P., E. K. Laitinen, and H. Silvola, 2011. Impact of enterprise resource planning system on management control systems and firm performance. International Journal of Accounting Information systems, 12, 20-39.
  19. Klein, R., 2007. Customization and real time information access in integrated e-business supply chain relationships. Journal of Operations Management, 25, 1366-1381.
  20. Kobelsky, K., S. Hunter, and V. J. Richardson, 2008. Information technology, contextual factors and the volatility of firm performance. International Journal of Accounting Information Systems, 9, 154-174.
  21. Konthong K. and P. Suwan-natada, 2012. Information orientation, competitive advantage, and firm performance: a resource-based view. European Journal of Business Research, 12(1), 95-106.
  22. Konthong K. and P. Ussahawanitchakit, 2009. Management accounting information system effectiveness and business value creation: An empirical study of Thai listed firms. Review of Business Research, 9, 95-107.
  23. Masquefa, B., 2008. Top management adoption of a locally driven performance measurement and evaluation system: A social network perspective. Management Accounting Research, 19, 182-207.
  24. Matolcsy, Z. P., P. Booth, and B. Weider, 2005. Economic benefits of enterprise resource planning systems: some empirical evidence. Accounting & Finance, 45, 439-456.
  25. Neter, J., W. Wasserman, and M. H. Kutner, 1985. Applied linear statistical models: Regression, analysis of variance, and experimental designs. Homewood: Richard D. Irwin, Inc.
  26. Nunnally, J.C. and I. H. Berstein, 1994. Psychometric Theory. New York: McGraw Hill.
  27. Phan, D. D., 2003. E-business development for competitive advantage: a case study. Information & Management, 40(6), 581-590.
  28. Piccoli, G. and B. Ives, 2005. IT-Dependent Strategic Initiatives and Sustained Competitive Advantage: A Review and Synthesis of the Literature. MIS Quarterly, 29(4), 747-776.
  29. Porter, M. E., 1985. Competitive Advantage: Creating and Sustaining Superior Performance, New York: Free Press.
  30. Ram, J. D. Corkindale, and M.-L. Wu, 2014. ERP adoption and the value creation: examining the contributions of antecedents. Journal of Engineering and Technology Management, 33, 113-133.  
  31. Rivard, S., L. Raymond and D. Verreault, 2006. Resource-based view and competitive strategy: An integrated model of the contribution of information technology to firm performance. Strategic Information Systems, 15(1), 29-50.
  32. Schubert, P, S. P. Williams and R. Woelfle, 2011. Sustainable Competitive Advantage in E-Commerce and the Role of the Enterprise System. International Journal of Enterprise Information Systems, 7, 1-17.
  33. Sprano, E. and A. Zakak, 2000. E-commerce capable: competitive advantage for countries in the new world economy. Competitiveness Review: An International Business Journal, 10(2), 114 – 122.
  34. Swaminathan, J. and S. Tayur, 2003. Models for supply chains in e-business. Management Science, 49, 1387-1406.