Autonomy, Personal Inadequacy, Pro-Action, Role Erosion, Trust.


Service sector is dominantly the largest sector in India and to maintain the current position of Rank 11 in the World Service Sector, Organizational culture of every Indian organization plays a very critical and crucial role. It determines the Accelerated or retardate growth of the organization. Culture acts as an invisible adhesive that holds values, technology adoption, working parameters intact which are the essence of organization’s existence. Culture also acts as creator of organizational stress and the increasing stress level among employees reduces effectiveness and efficiency or individual and organization as a whole. Various research work states culture creates stress but does stress effect culture? The objective of the study was to examine the impact of Organizational Role Stress on OCTAPACE Culture and recommend proper interventions to stake holders for reducing the organizational role stress and make better OCTAPACE Culture in the service sector. The present study was conducted on 474 employees of organized Retail and Telecom service sectors randomly drawn using questionnaire method. The result indicates that negative correlation exists between Organizational role stress and organizational Culture.

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