The role of knowledge management capabilities in the performance of Botswana water utilities corporation
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The research article provides an insight into the role of knowledge management capabilities in the performance of Botswana Water Utilities Corporation. In this research paper, organizational performance is measured under the following: - (a) Quality of service (b) Employee attraction and retention (c) Customer satisfaction. The researchers used mixed methods in investigating the research problem which revolves around the role of knowledge management capabilities and the performance of the organization. The research findings confirm that the recognition of knowledge management capabilities if well managed and utilized will increase the organizational performance in respect of quality of service, employee attraction and retention, and customer satisfaction. The research went further to discuss current challenges facing the organization and in the same vein offered possible solutions on how to minimize the identified challenges.
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How to Cite
Mzwinila, Okharedia, K., & J.n., A. L.. (2022). The role of knowledge management capabilities in the performance of Botswana water utilities corporation. Journal of Business and Retail Management Research, Volume 16 Issue 02.
Citation Context
APA
Mzwinila, Okharedia, K., & J.n., A. L.. (2022). The role of knowledge management capabilities in the performance of Botswana water utilities corporation. Journal of Business and Retail Management Research, Volume 16 Issue 02.
MLA
Mzwinila, et al.. "The role of knowledge management capabilities in the performance of Botswana water utilities corporation." Journal of Business and Retail Management Research, Volume 16 Issue 02, 2022.
Chicago
Mzwinila, K.c Okharedia, and A.a. Lekunze, J.n.. "The role of knowledge management capabilities in the performance of Botswana water utilities corporation." Journal of Business and Retail Management Research Volume 16 Issue 02 (01 May 2022).
Harvard
Mzwinila, Okharedia, K., & J.n., A. L. (2022) The role of knowledge management capabilities in the performance of Botswana water utilities corporation. Journal of Business and Retail Management Research, Volume 16 Issue 02
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