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Published: 05 Oct 2017 Article URL: https://jbrmr.com/details&cid=310 References: Akimova A.V. et al. (2014) State report on the status and use of mineral resources of the Russian Federationin2013, Mineral Info, Moscow, Russia, 2014.URL:  http://www.mnr.gov.ru/upload/iblock/914/Report2014.pdf  Bwye C. (2014) Base Resources, Kwale Mineral Sands Project, JM Mineral Sands Conference, Melbourne, 2014. URL: http://www.slideshare.net/informaoz/colin-bwye Chalmers I. (2012) Dubbo Zirconia Project, Alkane Resources Ltd, 34th International Geological Congress, Brisbane, Australia, 2012. URL:  http://www.alkane.com.au/pdf/presentations/20120808.pdf Cherepovitsyn A.E., Fedoseev S.V., Teslya A.B., Vyboldina E.Y. (2015) Analysis of production and consumption of rare-earth metals in the EU and the BRICS, Tsvetnye Metally, 5, 5–10. DOI: 10.17580/tsm.2015.05.01. 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(2014) Grande Cote Operations, Mineral Sand Mining, Melbourne, Australia, 2014. URL: https://www.offiziere.ch/wp-content/uploads/Grand-Cote-Operations-October-2014.pdf Stephenson P.R., Williams S., Webster R., Federici P. (2010) Grand Cote Mineral Sands Project, Technical Report for Mineral Deposits Mining Consultant Ltd, Canada, 2010. URL:  http://www.mineraldeposits.com.au/wp-content/uploads/2014/02/MDL-Grande-Cote-Tech-Report-29-Jul-10.pdf Sutton S. (2015) Raw & Manufactured Materials: 2015 Overview, I Advanced, 2015. URL:  http://www.ceramicindustry.com/articles/94420-raw-manufactured-materials-2015-overview#zirconium Tiwari R. (2014) Germanium Industry and Zirconium Market View for Global and Chinese Regions, PR Newswire, Dallas, 2014. URL: http://www.prnewswire.com/news-releases/2016-germanium-industry-and-zirconium-market-view-for-global-and-chinese-regions-280005862.html Vyboldina E., Cherepovitsyn A., Fedoseev S. and Tsvetkov P. 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Retrieved from opensource.com:  https://opensource.com/business/13/6/three-free-books-innovation Pathak, R., & Sharma, M. (2016). Kohler Innovate the Consumer Way: Because Hands are made For Love. International Journal of Business and Social Science, 280-288. Prahlad, C. R. (2004). Co-Creation Experiences: The Next Practice in Value Creation. Journal of Interactive Marketing, 8(3). Simoes-Brown, D. H. (2011). Start at the end. In P. Sloane, A guide to open innovation and crowdsourcing (pp. 43-49). Great Britain: Kogan Page. 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Evolution of e-government: Transparency, competency, and service-oriented government with Korean government 3.0 Authors: June-Suh Cho Published: 05 Oct 2017 Article URL: https://jbrmr.com/details&cid=312 References: Cerrillo-i-Martínez, A., 2011. “The regulation of diffusion of public sector information bioelectronic means: Lessons from the Spanish regulation”. Government Information Quarterly, Vol. 28, pp. 188–199. Cuillier, D. & Piotrowski, S., 2009. “Internet information-seeking and its relation to support for access to government records”. Government Information Quarterly, Vol. 26, pp.441–449. Fountain, J., 2001. “Building the virtual state: Information technology and institutional change Washington”. DC7: Brookings Institution Press.  Gronlund, A. and Horan, T., 2005. “Introducing e-gov: History, definitions and issues”. 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