Journal of Business and Retail Management Research

Published by Centre for Business & Economic Research

Browse Current Issue Authors Submission Guide Submit Article

Author Profile

Author Archive

Jayanth R. Kalghatgi

Institute of Management Christ University, Bangalore

1 published articles 63578636 views 120 downloads

Published Articles

How to win back the disgruntled consumer? The omni-channel way

JBRMR , Volume 12 Issue 4 , 04 Jul 2018